Terms and Conditions

Last Modified: 06 May 2026

Welcome to ALIEN. These Terms and Conditions govern your use of our website and purchase of our products. By accessing this website and placing an order, you agree to comply with these terms.

OVERVIEW

This website is operated by Global Technical Solutions under the brand name ALIEN. Throughout the website, the terms “we”, “us”, and “our” refer to ALIEN.

By visiting our website or purchasing products from us, you agree to be bound by the following Terms and Conditions, including all policies referenced on this website.

If you do not agree to these Terms, please do not use our website or services.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that:

  • You are at least 18 years old
  • You will use this website lawfully
  • You will not use our products for illegal activities
  • The information provided during checkout is accurate

Any misuse of the website may result in suspension of access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that:

  • Website content may be transferred over networks
  • Payment information is securely processed through third-party payment gateways
  • Unauthorized copying or resale of our products/content is prohibited

SECTION 3 – PRODUCT INFORMATION

We strive to display product details, images, and specifications as accurately as possible.

However:

  • Actual colors may vary slightly depending on screen settings
  • Product specifications may change without prior notice
  • We reserve the right to discontinue any product at any time

SECTION 4 – PRICING & MODIFICATIONS

Prices of products are subject to change without notice.

We reserve the right to:

  • Modify pricing
  • Update product information
  • Change offers or discounts
  • Discontinue products or services

without prior notice.

SECTION 5 – ORDERS & PAYMENT

By placing an order, you agree that:

  • All billing information provided is accurate
  • Payments are authorized by the account holder
  • Fraudulent transactions may lead to cancellation

We accept secure payments through approved payment gateways including Razorpay.

SECTION 6 – SHIPPING & DELIVERY

Orders are usually processed within 24–48 hours after confirmation.

Delivery timelines may vary depending on:

  • Customer location
  • Courier partner
  • Weather or operational conditions

ALIEN is not responsible for delays caused by courier services or unavoidable circumstances.

SECTION 7 – RETURNS, REFUNDS & CANCELLATIONS

Returns and refunds are governed by our separate:

  • Return & Refund Policy
  • Cancellation Policy
  • Shipping Policy

Customers are advised to read these policies before placing an order.

SECTION 8 – THIRD-PARTY SERVICES

Certain services on our website may be provided by third parties including:

  • Payment gateways
  • Shipping providers
  • Analytics tools

We are not liable for issues arising from third-party services beyond our control.

SECTION 9 – USER COMMENTS & FEEDBACK

Any feedback, reviews, suggestions, or comments submitted to us may be used by ALIEN without restriction.

Users must not post:

  • Offensive content
  • Illegal material
  • Spam or misleading information
  • Copyright-infringing content

SECTION 10 – PRIVACY POLICY

Your personal information is governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as described in our Privacy Policy.

SECTION 11 – PROHIBITED USES

You are prohibited from using this website:

  • For unlawful activities
  • To spread malware or harmful code
  • To violate intellectual property rights
  • To misuse customer or payment data

Violation of these rules may result in termination of service.

SECTION 12 – DISCLAIMER OF LIABILITY

We do not guarantee uninterrupted or error-free service.

ALIEN shall not be held liable for:

  • Technical interruptions
  • Payment gateway issues
  • Courier delays
  • Indirect damages arising from website usage

Customers use the website at their own risk.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold harmless ALIEN and Global Technical Solutions from any claims arising from misuse of the website or violation of these Terms.

SECTION 14 – GOVERNING LAW

These Terms shall be governed in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of Faridabad, Haryana courts.

SECTION 15 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website constitutes acceptance of updated Terms.

SECTION 16 – CONTACT INFORMATION

For any questions regarding these Terms and Conditions, please contact:

Global Technical Solutions

64/1 A, Industrial Area,
NIT Faridabad – 121001, Haryana

GSTIN: 06AEOPB8360E1ZL

Proprietor: Pankaj Bhatia

📞 Phone: +91 98998 89090

📧 Email: care@alienavatar.in

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