Last Modified: 06 May 2026
At ALIEN, operated by Global Technical Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and protected when you visit our website or purchase our products.
SECTION 1 – INFORMATION WE COLLECT
When you purchase a product from our website, we may collect the following information:
- Name
- Phone Number
- Email Address
- Shipping/Billing Address
- Payment Information
- Device and Browser Information
We may also automatically receive your IP address and browser details to improve user experience and website performance.
SECTION 2 – HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and tracking updates
- Improve website performance and user experience
- Send promotional emails or SMS updates (only when permitted)
Your information is used only for legitimate business purposes.
SECTION 3 – CONSENT
By providing your personal information during checkout, registration, or contact submissions, you consent to the collection and use of your information for order processing and support purposes.
You may withdraw your consent at any time by contacting us.
SECTION 4 – PAYMENT SECURITY
Payments on our website are processed through secure third-party payment gateways such as Razorpay.
We do not store your complete card or banking information on our servers. Payment gateways follow industry-standard security protocols including PCI-DSS compliance.
SECTION 5 – THIRD-PARTY SERVICES
We may use trusted third-party services for:
- Payment processing
- Shipping and delivery
- Analytics and website optimization
- Email and SMS communication
These third-party providers only access the information necessary to perform their services.
SECTION 6 – DATA SECURITY
We take reasonable precautions and follow industry best practices to protect your information from unauthorized access, misuse, disclosure, or loss.
Our website uses SSL encryption and secure technologies to safeguard customer data.
SECTION 7 – COOKIES
Our website may use cookies to:
- Maintain user sessions
- Improve browsing experience
- Analyze website traffic and performance
Cookies do not personally identify users outside our website.
SECTION 8 – SMS & EMAIL COMMUNICATION
By providing your phone number or email address, you agree to receive:
- Order updates
- Delivery notifications
- Customer support messages
- Promotional offers and announcements
You may unsubscribe from promotional communications at any time.
SECTION 9 – AGE OF CONSENT
By using this website, you confirm that you are at least the age of majority in your state or region of residence.
SECTION 10 – CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately after posting on the website.
SECTION 11 – CONTACT INFORMATION
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Global Technical Solutions
64/1 A, Industrial Area,
NIT Faridabad – 121001, Haryana
GSTIN: 06AEOPB8360E1ZL
👤 Proprietor: Pankaj Bhatia
📞 Phone: +91 98998 89090
📧 Support Email: care@alienavatar.in